We've compiled a list of frequently asked questions. If you don't find the answer to your question, please contact us.

Also if you should have a specific question you would like to ask, call or email us. We'd be happy to provide you with information.

Q. Do you offer financing?

A. We do not offer financing however we can make suggestions concerning financing options. There are several lenders who specialize in financing for remodeling projects. We would be happy to put you in touch with one of them.

Q. Do you have insurance or bonding?

A. We carry full workman's compensation coverage and liability in excess of one million dollars.

Q. What if we want to make changes after we have signed a contract?

A. Our Proposals are very detailed, showing step-by-step the procedure we will use to affect the completed project and the cost. The Proposal will also list the exact products that are to be used. This way you know exactly what we are going to do and how much it is going to cost and we know exactly what we are expected to do. Obviously, things can change or be accidentally left out. In this case we will write a change order specifying the change to be made to the Proposal and how much it will cost. The change order must be signed prior to the beginning of the work involved and payment is expected when the change order is executed.

Q. Do you offer references?

A. Of course. And we expect you to call them. We work hard to have the best reputation in our area and we are proud of it. We love to have our clients do our selling for us.

Q. Are you certified?

A. We employ professionals who demonstrate the highest level of commitment to the industry. This includes a commitment to on-going training and certification.

Q. When can you start?

A. Lead times can vary, but usually we are booked out three to six months in advance. Often, by the time the design work is completed, the special order products are ordered and in local inventory and the permits are acquired we are ready to start.

Q. How closely do you adhere to the job timeline. Can I plan on you being finished when you said you would?

A. Before your job begins, we will supply you with a copy of our production schedule. We attempt to stick to the schedule always. Sometimes Mother Nature won't cooperate, but this is usually the exception. It is to our advantage to get the job done on tine and on budget.

Q. Do provide a guarantee or warranty?

A. Our craftsmanship has a full warranty for one year. This means anything from drywall cracks to squeaky hinges. We want you to be happy with our work and we know that sometimes things happen - and we don't want those "things" to make you think of us - only the enjoyment that your project brings you.

Q. What about building permits and all that?

A. We handle all the zoning and building permits. In most areas, whoever procures the building permits is liable for making sure that all zoning ordinances, building codes and safety practices are adhered to. We also find that we are best able to answer any questions that the building department might have and we usually already have a working relationship with the local Building Inspectors.